Reverb Media Strategies | Website Services Terms

Last updated: 08/13/26

By purchasing a website or ongoing service from Reverb Media Strategies ("Reverb," "we," "us"), you ("Client," "you") agree to the following terms. The Client grants Reverb a limited, non-exclusive license to use the Client's business name, logo, photos, content, trademarks, and any other materials provided by the Client for the purpose of building, hosting, and maintaining the Client's website and related services. The Client represents and warrants that they have the legal right to all materials provided and that use of these materials does not infringe on the rights of any third party.

1. Scope of Service

The website package includes one (1) webpage built on Reverb's template, personalized with the business information, service area, hours, and photos provided by the Client. Additional pages, custom design work, copywriting, logo design, or revisions beyond one round are not included and can be added for an additional fee.

2. Hosting and Platform

All websites built under this service are hosted on Reverb's proprietary platform. The site is built using our platform's tools and template system and is not portable to other hosting providers. The site remains active as long as the Client maintains an active Reverb Website Care subscription. If Website Care is cancelled, lapses, or fails to renew, the website will be taken offline and access will be discontinued. Reverb does not provide website file exports, code exports, or migration services to third-party hosting.

3. Website Updates and Business Changes

Reverb is not responsible for updating the website with business changes (phone number, hours, service area, ownership, staff, pricing, etc.) unless the Client submits the update request in writing to [email protected]. Requests are handled within the terms of the Client's active Website Care plan.

4. Client Responsibilities

The Client is responsible for:
(a) providing accurate business information for the website,
(b) maintaining all payments in good standing,
(c) all customer data, leads, form submissions, and other information collected through the website, including compliance with all applicable privacy, communication, and data protection laws (including but not limited to CAN-SPAM, TCPA, GDPR, and CCPA where applicable),
(d) any and all interactions with customers, leads, and third parties resulting from the website, and
(e) ensuring they have the legal right to all materials (photos, logos, trademarks, content) provided to Reverb.

5. What Is Not Included

The website package does not include a privacy policy page, terms of service page, cookie disclosures, or any other legal documents. The Client is responsible for obtaining and posting any legal documents required for their business.

6. AI-Generated Content

Portions of website content, imagery, or supporting materials may be generated or assisted by artificial intelligence tools. The Client is responsible for reviewing all content prior to launch and confirming its accuracy. Reverb makes no warranty that AI-assisted content is fully original, factually correct, or fit for any particular purpose.

7. Payments and Refunds

All payments are the sole responsibility of the Client. The initial deposit is non-refundable once work has begun. The final payment is due upon Client approval of the site preview and prior to launch. All payments are non-refundable once the Client has approved the site preview or the site has been launched. In the event that Reverb is unable to deliver the website due to circumstances on our end, the deposit will be refunded in full. Recurring services (including Reverb Website Care and other subscriptions) will continue to be billed until cancelled by the Client in writing. Failed or unpaid recurring charges may result in service suspension or the website being taken offline.

8. Cancellation

The Client may cancel any recurring service by contacting [email protected]. Cancellations take effect at the end of the current billing period. No prorated refunds are issued for partial months. Upon cancellation of Website Care, hosting ends and the website will no longer be accessible.

9. Limitation of Liability

To the fullest extent permitted by law, Reverb Media Strategies, its owners, employees, and contractors shall not be held liable for any indirect, incidental, consequential, or special damages, including but not limited to lost profits, lost leads, lost data, business interruption, or reputational harm arising from the use of, or inability to use, the website or any related service. Total liability under any claim shall not exceed the amount actually paid by the Client to Reverb in the twelve (12) months preceding the claim.

10. No Guarantees

Reverb does not guarantee specific results, including but not limited to search engine rankings, traffic volume, lead volume, conversion rates, or revenue. Reverb also does not guarantee 100% uptime, though reasonable efforts are made to maintain availability.

11. Ownership

The website template, underlying code, and platform remain the property of Reverb Media Strategies. The Client owns the business content they provide (photos, text, logos, etc.). Custom domains registered by the Client remain the Client's property.

12.1. Third-Party Services

The website and related services may rely on third-party providers (including but not limited to GoHighLevel, Stripe, Google, and telecommunications carriers). Reverb is not responsible for outages, price changes, feature changes, or service interruptions caused by third-party providers.

12.2. Domain Names
If the Client provides a domain name, the Client is responsible for maintaining ownership, renewals, and access. If Reverb registers a domain on the Client's behalf, the domain will be registered in the Client's name and managed by Reverb; the Client remains responsible for renewal fees, which will be billed separately or as agreed. If Client-managed services (including Website Care) are cancelled, Reverb is no longer responsible for the domain or its renewal.

13. Changes to These Terms

Reverb may update these terms at any time. Continued use of Reverb services following an update constitutes acceptance of the revised terms.

14. Governing Law

These terms are governed by the laws of the State of Alabama, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Alabama.

15. Agreement

By making payment for any Reverb Media Strategies website product or service, the Client acknowledges that they have read, understood, and agreed to these terms.

Contact: [email protected]